FAQ's

Shopping:

Is there stock of the product I want?

With over 7000 individual SKU's, we have an advanced web based stock keeping system on that is largely automated, but does require human input. Occasionally, stock errors do occur, which is unavoidable, despite constant efforts to maintain accurate stock numbers. We are not able to physically check products every time we have a "stock status" request. We urge our visitors to the store to check the status on the website and purchase on this basis.  

 

Do you have a physical shop? 

Yes we do, we're located at the address in our contacts and below, above Mailboxes Etc. Currently, visits to the store are by appointment only purely as there is not always someone in the store. However, I will be available most weekdays between 9am - 5.30pm and occasionally on Saturdays between 10am and 2pm. We recommend you allow at least 30 mins before closing time to browse. Please call Barry ahead on: +44 7444 549411, or email: Barry@thelurebox.co.uk to arrange an appointment. 

Address: The Lure Box, Lansbury Estate, Ground Floor, Craven House, 102 Lower Guildford Road, Knaphill, Woking, GU21 2EP

 

Where can I park?

There are multiple options. If you're just stopping in to collect, or for a 5 minute visit, there are loading bays directly opposite and up and down Chertsey Road, where we're located. There is Pay & Display at the bottom of the road, approx. 300 meters from the shop. There are 2 multi storey parking lots very nearby; Victoria Way, GU21 8EW and Peacocks Centre, GU21 6GH 

 

Do you sell maggots and other bait? 

No, what part of "Lure" & "Purely Predator" didn't you understand?   

 

Can I collect my order? 

Yes you can, please add a note to the order that you'd like to collect, with a day and time and we'll have your parcel ready for you downstairs upon arrival. P&P will be credited by way of store credit on your next order. Or give us a call and we can arrange this. 

 

I cannot find the product I want 

There are multiple ways to search, such as By Brand, By Rig, Lures, rods etc in collections and more. However, if you cannot find the product anywhere else, we encourage you to use the Search bar and type the name of the product you are searching for. 

 

When will X product be back in stock

We can sometimes answer this, if we have an order en route or imminent. However, Post Brexit and during Covid, it has become harder to predict. We recommend our customers go to the product that is out of stock and request a Back In Stock notification. This is an amazing tool that will notify you as soon as it is in stock. It ALSO helps highlight to me what is out of stock and what you guys are looking for, encouraging me to prioritise products to get stock sooner, so carry on using it. 

Returns:

In a nutshell, 30 Days, return in unused condition unless faulty. to the shop address above. For more detailed info, please check our returns policy HERE 

If you have any questions not answered above, please email or call me on the above details. Thanks, Barry.